[ORANGE] Re: Wildfire is no more from 1st June

[James Chastney]

Yes well done Orange, put old customers first as there add's say. The only
thing keeping me with them now is O Film Wednesday's. How much cash dose it
cost to keep Wildfire running for the old customers? What's going to happen
with my WildFax number? If that goes that really going to hit me

James.


> Date: Wed, 4 May 2005 16:30:16 +0100
> From: "Richard W. Jones"
> Subject: [ORANGE] Wildfire is no more from 1st June
>
> Just got off the phone from an OCS rep having asked about the
> availability of Wildfire as a new connection for the "visually
> impaired" as Orange describe them. I called up to make an enquiry on
> behalf of a partially-sighted member of my family for whom WF would
> be most useful. I was told that Wildfire will be scrapped as of 1st
> June, even for the current blind/partially-sighted people who use it.
> Apparently it's being removed because "only a handful" of people use
> it, and it hasn't been performing that well. I've not had a problem
> with it in quite a few years.
> 
> A new voice-recognition system is being planned but whether or not
> that's going to launch at the same time that WF is being scrapped, he
> didn't know, as they (the OCS reps) hadn't been told any dates for
> the new system.
> 
> So that's it. Any ideas about how I go about getting my Wildfire
> activation fee refunded? Another hacked-off customer. Well done
> Orange, yet one fewer reason as to why I should stay.